10. Dispute Resolution: Taking Action

If your landlord breaks the law and won’t fix it after a written request, the Residential Tenancy Branch (RTB) is your “court.”

The Basics of an Application

• • The Fee: It costs $100 to apply.
  • Fee Waivers: If you are low-income, you can apply for a “Fee Waiver” in the same online portal. You’ll just need to provide basic info about your income or show you receive assistance.
  • Deadlines: Most disputes can be filed up to two years after a tenancy ends, but Eviction Disputes have very short windows (usually 5, 10, or 15 days). Don’t wait.

The Hearing Process

1. 1. Apply Online: Use the RTB Dispute Access Site.
   2. Serve the Package: Once your application is accepted, the RTB sends you a “Notice of Proceeding.” You have 3 days to get this to your landlord (usually via Registered Mail).
   3. The Evidence: You must upload your photos, videos, receipts, and letters to the portal at least 14 days before the hearing.
   4. The Hearing: These are usually conducted over the phone. An “Arbitrator” acts as the judge. Be organized, stay calm, and stick to the facts.

Expedited Hearings

For emergencies—like if the landlord illegally locks you out or there’s a total loss of heat/water—you can request an Expedited Hearing. The RTB tries to schedule these within 6 to 12 days.